Consumer Ordering Terms and Conditions (B2C)
Effective Date: Jan 1 2026
Updated Date: March 1 2026
Direct-to-Consumer Sales Notice
From time to time, Blade Outboards (“Blade,” “Seller,” “we,” “us,” or “our”) may accept direct orders from individual consumers in territories where no exclusive distributor or authorized dealer arrangement is in force, or where Blade elects, at its sole discretion, to transact directly. In such cases, these Consumer Ordering Terms and Conditions (“Terms”) govern the transaction in full.
In the event the customer was issued a sales order confirmation with terms and conditions, those written terms and conditions prevail.
1. Acceptance of Terms
By placing an order, you confirm that:
• You are at least 18 years of age;
• You are purchasing for personal, non-commercial use;
• You have read and agree to these Terms.
A binding contract is formed only when Blade issues written or electronic confirmation of your order.
Blade reserves the right to refuse or cancel any order prior to shipment for reasons including suspected fraud, pricing error, regulatory restrictions, or product unavailability.
2. Pricing and Payment
All prices are displayed in the currency indicated at checkout or on your order confirmation.
Applicable taxes, duties, or import fees may apply depending on your jurisdiction and are your responsibility unless otherwise stated.
Payment must be received and cleared prior to shipment.
You agree:
• To provide accurate billing and payment information;
• Not to initiate unjustified payment disputes or chargebacks;
• That Blade is not responsible for foreign exchange fluctuations, intermediary banking fees, or payment processor charges, unless otherwise specified in writing.
3. Shipping and Delivery
Delivery timeframes are estimates unless expressly stated otherwise.
Risk of loss transfers:
• For U.S. and most international customers: upon delivery to the address provided;
• For EU/UK consumers: upon physical possession of the goods, in accordance with applicable consumer protection law.
You must inspect the product promptly upon delivery.
Shipping damage must be reported within 48 hours of delivery, and all packaging must be retained.
4. European Union / United Kingdom Right of Withdrawal
If you are located in the European Union or United Kingdom, you have the right to withdraw from your purchase within fourteen (14) days of receiving the goods, without providing a reason.
To exercise this right:
• You must notify Blade in writing before the 14-day period expires;
• You must return the product unused and uninstalled;
• You are responsible for return shipping costs unless the product is defective.
Refunds under statutory withdrawal rights will be processed within 14 days of Blade receiving the returned goods or proof of return.
This withdrawal right does not apply to:
• Custom-built or personalized products;
• Products that have been installed;
• Products used beyond inspection necessary to determine their nature and function.
Nothing in these Terms limits mandatory consumer rights under EU or UK law.
5. Returns (Non-EU Statutory Returns)
For customers outside jurisdictions with mandatory withdrawal rights:
• Return requests must be initiated within 14 days of delivery;
• Products must be unused, uninstalled, and in original packaging;
• A restocking fee of up to 20% of the product price may apply;
• Return shipping costs are your responsibility.
Additional reasonable fees may be assessed to reflect inspection, refurbishment, repackaging, depreciation, or resale discount costs actually incurred. This Section does not apply to consumers exercising statutory withdrawal rights under Section 4 or under mandatory consumer protection law.
No returns will be accepted without prior written authorization.
6. Refund Processing
All refund requests are subject to inspection, verification, and formal written approval.
If approved:
• Refunds will be processed within a commercially reasonable period not exceeding sixty (60) days from written approval, except where shorter timelines are required by mandatory consumer protection law;
• Refunds will be issued only to the original payment method;
• Blade is not responsible for delays caused by financial institutions, currency controls, or payment processors.
Blade may offset approved refunds against any outstanding amounts owed.
7. Chargebacks and Payment Disputes
You agree to contact us first at the customer support details provided on our Website to resolve any billing issue before initiating a chargeback, payment dispute, or reversal request with your bank or payment provider.
If you initiate a chargeback without first making a good-faith effort to resolve the matter with us:
1. We reserve the right to provide the payment processor with all relevant documentation evidencing your order, including but not limited to order confirmations, delivery confirmations, communications, IP address logs, and proof of usage or activation.
2. We may suspend warranty services, technical support, or further shipments pending resolution of the chargeback.
3. Where permitted by law, you shall remain liable for the full purchase amount, together with any reasonable administrative fees, chargeback fees imposed on us by the payment processor, and reasonable costs incurred in recovering the funds.
If a chargeback is resolved in our favor, you agree to promptly reimburse any resulting fees or costs incurred by us.
Nothing in this clause limits your statutory rights to dispute unauthorized transactions or exercise consumer protection rights under applicable law.
We reserve the right to refuse future orders from customers who engage in repeated or abusive chargeback activity.
8. Installation and Use
Marine propulsion equipment must be installed by qualified professionals and operated in accordance with applicable maritime safety standards.
Improper installation, misuse, unauthorized modification, or operation exceeding defined high-use thresholds may void warranty coverage as outlined in Blade’s Limited Warranty Policy and Acceptable Use Policy.
You are responsible for compliance with all local laws and safety regulations governing installation and operation.
9. Limited Warranty
Products are covered solely by Blade’s published Limited Warranty Policy in effect at the time of shipment.
Except as required by mandatory consumer protection law, Blade makes no additional warranties, express or implied, including fitness for a particular purpose.
Nothing in these Terms limits rights that cannot be lawfully excluded.
10. Limitation of Liability
To the fullest extent permitted by applicable law:
• Blade’s total liability shall not exceed the amount paid for the specific product giving rise to the claim;
• Blade shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of use, loss of profits, or business interruption.
This limitation does not apply where prohibited by mandatory consumer protection law.
11. Force Majeure
Blade shall not be liable for delay or failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, war, government action, sanctions, supply chain disruptions, labor disputes, pandemics, transportation failures, or shortages of materials.
If such delay exceeds 120 days, you may cancel the order and receive a refund of any deposit paid.
12. Export Compliance
You agree to comply with all applicable export control and sanctions laws. Products may not be exported, re-exported, or transferred in violation of such laws.
13. Dispute Resolution
United States Customers
Where permitted by law, disputes shall be resolved by binding arbitration in Hong Kong under the rules of the Hong Kong International Arbitration Centre (HKIAC).
You waive the right to participate in class actions, mass arbitrations, or jury trials to the extent permitted by law.
EU / UK Customers
Nothing in this section deprives you of the right to bring claims before competent courts in your country of residence where mandatory consumer protection law so requires.
14. Governing Law
These Terms are governed by the laws of Hong Kong SAR, without regard to conflict-of-law principles.
Mandatory consumer protection laws of your country of residence shall apply where required.
15. Entire Agreement
These Terms, together with Blade’s Limited Warranty Policy, Privacy Policy, and Acceptable Use Policy, constitute the entire agreement between you and Blade regarding your purchase.
16. Assignment
You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without such consent shall be null and void.
We may assign, transfer, or subcontract our rights and obligations under these Terms, in whole or in part, to an affiliate, successor, acquirer, or in connection with a merger, acquisition, corporate restructuring, or sale of assets, provided that such assignment does not materially reduce your statutory consumer rights.
These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.
17. Severability
If any provision of these Terms is held by a court or competent authority to be invalid, illegal, or unenforceable in whole or in part, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the relevant provision (or portion thereof) shall be deemed severed.
The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.
Where you are a consumer in the European Union, nothing in this clause shall affect your mandatory statutory rights under applicable consumer protection laws.
18. Legal Entity and Contracting Party
These Terms constitute a binding agreement between you Blade Marine Technologies Limited, a company duly incorporated and existing under the laws of Hong Kong, with company registration number of BRN77940605, and address of Unit 1603, 16/F The L Plaza 367–375 Queen’s Road Central Sheung Wan, Hong Kong (“Blade,” “we,” “us,” or “our”).
All direct consumer sales are made by this legal entity, unless otherwise expressly stated in writing. No distributor, reseller, or representative is authorized to bind Blade to any agreement or representation unless confirmed in writing by an authorized officer of Blade.
19. No U.S. Establishment or Nexus
Blade is organized and operated outside of the United States.
Acceptance of orders from customers located in the United States does not create:
• A permanent establishment,
• A legal presence,
• Tax nexus,
• Agency relationship, or
• Any other form of jurisdictional establishment
within the United States.
All orders are accepted and fulfilled from outside the United States. Title to goods transfers in accordance with the shipping terms specified at checkout. Nothing in these Terms shall be interpreted as creating a partnership, joint venture, agency relationship, or other legal presence in any jurisdiction where Blade does not formally establish one.
Nothing in this section is intended to override mandatory tax or regulatory obligations imposed by applicable law.
20. Title and Transfer of Ownership
Title to the products shall transfer to you only upon Blade’s receipt of full cleared payment and shipment of the goods from Blade’s designated fulfillment facility.
Until full payment is received, Blade retains title to the goods to the maximum extent permitted by applicable law.
Risk of loss transfers as stated in Section 3 (Shipping and Delivery). Transfer of risk does not imply transfer of title.
Nothing in this section limits mandatory consumer protection laws that require different treatment of title or risk transfer in your jurisdiction.
21. Electronic Communications and Electronic Contracting
You agree that all communications, agreements, invoices, disclosures, and notices provided by Blade may be delivered electronically, including via email or website posting.
You consent to the use of electronic signatures, electronic order confirmations, and electronic records in connection with your purchase.
You acknowledge that electronic records and confirmations satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law, including the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and comparable legislation in other jurisdictions.
22. Limitation Period for Claims
To the fullest extent permitted by applicable law, any claim or cause of action arising out of or relating to your purchase, these Terms, or the use of the products must be commenced within one (1) year from the date the cause of action arises.
If mandatory consumer protection law in your jurisdiction requires a longer limitation period, such longer statutory period shall apply solely to the extent required and no further.
23. Indemnification
You agree to indemnify, defend, and hold harmless Blade, its directors, officers, employees, affiliates, agents, distributors, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
• Your improper installation, modification, misuse, or operation of the product;
• Your violation of applicable maritime, safety, export, or regulatory laws;
• Your breach of these Terms or related policies;
• Your negligent or intentional misconduct;
• Any third-party claim arising from your operation or integration of the product into a vessel or system not approved or authorized by Blade.
This indemnification obligation does not apply to claims arising solely from defects in the product as manufactured and supplied by Blade and used in accordance with official documentation.
Nothing in this section limits consumer rights that cannot be excluded under applicable law.
This indemnification obligation applies only to the extent permitted under applicable consumer protection law.
24. Safe Boating and Operational Responsibility Reminder
Marine propulsion systems involve significant mechanical and electrical forces and must be operated responsibly and in accordance with all applicable maritime laws, safety regulations, and manufacturer instructions.
You acknowledge and agree that:
• Safe vessel operation is solely your responsibility;
• You are responsible for ensuring the vessel is properly equipped, maintained, and compliant with local maritime safety requirements;
• Operators must be appropriately trained and legally permitted to operate the vessel;
• All passengers must comply with applicable safety regulations, including the use of personal flotation devices where required;
• The product must not be operated under the influence of alcohol, drugs, or any condition impairing safe judgment;
• Weather, tides, currents, load distribution, and vessel configuration materially affect performance and safety.
Blade does not control how a vessel is installed, configured, maintained, or operated once delivered. You are solely responsible for ensuring that the product is installed and used in a manner consistent with all safety instructions and applicable law.
Failure to follow safe boating practices may result in serious injury, death, or property damage. Nothing in these Terms shifts responsibility for safe navigation or vessel operation from the operator to Blade.
This reminder does not limit or waive any non-excludable consumer rights under applicable law.
25. Incorporation of Website Policies
By placing an order, you acknowledge and agree that your purchase is also governed by Blade’s policies and terms published on its official website at the time of order, including but not limited to:
• Website Terms and Conditions
• Privacy Policy
• Acceptable Use Policy
• Limited Warranty Policy
These policies are incorporated into these Terms by reference and form part of the binding agreement between you and Blade.
In the event of a direct conflict between these Consumer Ordering Terms and any website policy, these Consumer Ordering Terms shall prevail with respect to the sale of goods, except where mandatory consumer protection law requires otherwise.
Blade may update its website policies from time to time; however, the version in effect at the time of your confirmed order shall govern that transaction.
Nothing in this section limits any non-excludable statutory rights under applicable law.
